Store Policies

Shipping of Physical items

Products will generally ship within 2-5 business days after payment clearing. We will use the most convenient courier service for your destination. Items in stock will be shipped from our Sydney location, and items not in stock will generally be shipped directly from the supplier. For items that are on backorder, an ETA will be provided. 

All shipments that cannot be delivered due to the address being unattended at the time of attempted delivery are subject to additional shipping costs. It is the buyer’s responsibility to provide the correct address for delivery at the time of purchase, and make sure someone will be present to take delivery.

Electronic Delivery of Digital items, ECU Tune files

ECU Tune files will generally be delivered within 2 business days after payment clearing. ECU Tune revisions will be delivered within 2 business days up receiving the required ECU data log. We will electronically deliver the Digital files to your email address used during checkout. Contact us on sales@upspecperformance.com.au to change an email address. 

Refunds and Returns

Returns are accepted for new standard physical products within 14 days from the date of delivery, and will attract a 30% restocking fee calculated on the original purchase price. Digital delivery items, custom items and/or special orders cannot be returned or refunded. Shipping costs are non-refundable. A return authorization must be obtained by emailing sales@upspecperformance.com.au prior, and the purchaser is responsible for all shipping fees associated with the claim. UPSPEC Performance will provide shipping details and all necessary information once the RMA process has started.

Items returned must be in original brand new condition and in its original packaging with all supplied hardware for the return to be complete. All products returned will be inspected by us, and any item found to have been used or have signs of damage and/or misuse, will not be accepted.   

Cancellations

Order Cancellations will only be accepted on standard physical items prior to item being shipped , and digital delivery items can be cancelled prior to them being electronically mailed. Custom items and/or special orders cannot be cancelled.

Please contact us via email on sales@upspecperformance.com.au as soon as possible to cancel an order. Cancellations will attract a small fee of 5% of original order to cover our costs. Once an order has shipped, it cannot be cancelled and will be treated as a Return.

Warranty on Physical Products

All physical products sold through UPSPEC Performance come with manufacturer warranty for the period stated in the product descriptions. Warranty claims will be a dealing between you (the buyer), and the manufacturer according to their terms and conditions.

Warranty will be voided due to improper installation, modification, accidental damage, misuse, or abuse of the product. Warranty will also be voided on Products that are used on vehicles that participate in motor racing, speed trialing, hill climbing or similar activities or competitive events.

Warranty on Digital Products (ECU Tunes)
Modifying and/or Tuning a vehicle will void manufacturer warranty. By purchasing any of our ECU Tune products, the vehicle owner accepts the potential risks involved when modifying a vehicle beyond factory specifications. Some of the risks include, but not limited to, increased wear and reduced engine reliability. While these ECU Tune products have undergone extensive development and testing on a vehicle operating at its optimum, the onus is on the vehicle owner to ensure the vehicle is mechanically sound before and after modification.

Pricing

All pricing throughout the website is in Australian Dollar (AUD) currency. Pricing and discounts are subject to change without notice. UPSPEC Performance is not responsible for any typographical errors, misprints or computer glitches on this site and reserves the right to cancel orders that have been placed with such errors.

DISCLAIMER - FOR OFF-ROAD USE ONLY

All products sold on upspecperformance.com.au are for off-road use only. All products used for performance modifications and installations are at the customers own risk. UPSPEC Performance holds no responsibility, either implied or otherwise for mechanical, electrical, and/ or other failure when using any aftermarket performance products. Items sold for off-road use only are intended for vehicles which may never be used on a public road.

By purchasing any aftermarket performance product on this site, the customer takes full responsibility for any use, and/or misuse of the product and agrees that UPSPEC Performance holds no responsibility for any consequences, legal, or other, of such use and/or misuse.